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SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


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Modern bathroom market, simplicity and fashion become the mainstream

Click: Time:2020-10-22 16:33:59

"Low carbon" is a word that has been paid more and more attention to environmental problems in recent years. Low carbon life and energy conservation and environmental protection have become the consensus of the public, and are gradually going deep into all aspects of production and life. Building materials is the industry closest to people's daily life, so it is also one of the most concerned objects. Furniture, flooring and wooden doors in the household industry, which use wood in production, should take "low-carbon" as their own responsibility. Enterprises that consume more energy in the production and use of ceramics, sanitary ware and so on, are trying their best to contribute to "low-carbon and energy saving".

With the continuous improvement of living standards, consumers pay more and more attention to the bathroom. After kitchen electricity, sanitary ware is showing an explosive growth trend, such as sauna room, Jacuzzi, intelligent toilet, etc. Health and water saving have been a theme of sanitary products for many years. As a traditional high-energy consumption industry, the sanitary industry has an unshirkable responsibility for the concept of energy conservation and environmental protection, which is imperative. Some insiders pointed out that low-carbon economy has become a long-term market hot spot, and energy conservation and environmental protection will inevitably provide a hard threshold for the bathroom industry. The improvement of access threshold will undoubtedly enable sanitary ware enterprises to improve their own quality. The requirements of energy conservation and environmental protection will also enable building materials enterprises to re-examine their positioning, which is more conducive to long-term development.

In the building materials market, we can often see that major sanitary ware brands make such slogans as health and water saving. From bathtub, toilet to urinal, all parts that can resist bacteria, antifouling and save water are undergoing scientific and technological changes. I believe that such products can better cater to the psychology of consumers.

In the face of fierce market competition, demand is an important prerequisite for developing the market. For sanitary ware, no matter what kind of products or services enterprises launch, the premise must be to study the needs of the market and find the demand. Nowadays, when consumers buy sanitary products, health and environmental protection will become the first choice. Sanitary ware enterprises should do a good job in market analysis and positioning, and constantly develop and produce high-quality products that meet the needs of health and environmental protection, so as to remain invincible in the market competition.



Modern bathroom market, simplicity and fashion become the mainstream
"Low carbon" is a word that has been paid more and more attention to environmental problems in recent years. Low carbon life and energy conservation and environmental protection have become the consen
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Kaiping GaoBiao Sanitary Ware Industry Co., Ltd

Kaiping Gaojie Sanitary Ware Industry Co., Ltd

Factory address

No. 171, Shuikou Huanshi Road, Kaiping City, Guangdong Province

contact information

Tel:86-750-2712638,2726638

Fax:86-750-2710768

备案号:粤ICP备2022001424号-1

技术支持:十方云 V网平台

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